We want you to have the best possible shopping experience with us here at Adore Boutique! We do know things happen and items need to be sent back sometimes. We will do our best to help if you are not completely satisfied with your order.  We would be happy to help you find something you love!

We ask that you please look over your order as soon as you get it to make sure everything is to your satisfaction. If you received a damaged item, we ask that you notify us within 48 hours of delivery.

Refunds
We do not offer refunds to original form of payment. Below are our terms and policies for returns for store credit and exchange.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

All returned items must be unworn, unwashed, and must have the original tags still intact. Items must be free of makeup, deodorant, perfume, cigarette smoke, pet hair or any other stains/elements. If any returns do not meet these requirements, you will be contacted, the items will be returned to you and will be subject to additional shipping costs.
• Shoes must be returned in their original box inside of another box or package without any damage to the shoe box. Do not ship back with the label on the outside of the shoe box.

To start a return, you can contact us at hello@itsadore.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@itsadore.com.

Processing Time For Returns

•Please allow 3-7 business days for processing once received.
•Once processed, you will receive an email confirmation letting you know it’s done.

**We reserve the right to refuse a return if the items do not meet the criteria above.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like jewelry, sale items, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

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